Contact UrusFamily by email. For questions about the app, billing or partnerships, write to hello@urusfamily.com. For personal data requests under PDPA 2010, write to privacy@urusfamily.com and we reply within 21 days. To delete an account, use the app or the delete account page.
Pick the door that matches your question.
Using the app, technical problems or ideas.
Include: Android, iPhone or browser, and what happened.
In the app: More, then Report a problem.
Access, correction or withdrawing consent under PDPA 2010.
Write from your account email. We reply within 21 days.
In the app: More, then Account, then Delete account.
Cannot open the app? Email privacy@ with your family name.
Email requests are completed within 30 days.
Two more things people often ask.
Billing and refunds are handled by Apple or Google. Cancel under Subscriptions in the store. Something wrong? Email hello@urusfamily.com and we will help.
There is no separate address. Write to hello@urusfamily.com with a clear subject line.
hello@urusfamily.com for questions about the app, billing, press and partnerships. Privacy and data requests go to privacy@urusfamily.com.
We reply to access and correction requests within 21 days. Account deletion requests sent by email are completed within 30 days.
Email privacy@urusfamily.com from your account email address with your family name. We may ask you to confirm you own the account before deleting it.
Billing and refunds are handled by Apple or Google. If something goes wrong, email hello@urusfamily.com and we will help you deal with the store.
No. Kid profiles do not send reports. A child should ask a parent or adult member to send one from More, then Report a problem.
