Family privacy and how to delete your account
To delete your account, open the More tab, tap Account, then Delete account at the bottom and confirm. Deletion happens at once and cannot be undone. If you own the family and there is another parent, Transfer ownership first. Without the app, send a request through the delete account page. The UrusFamily app has no ads and never sells data.
How does UrusFamily protect family data?
- No adsThe app has no ads, and family data is never sold or shared for advertising.
- Kids without accountsA kid profile has no email or account, and is only created with a parent or guardian's consent.
- Diary and personal notesDiary entries and personal notes are only seen by the person who wrote them. Shared notes are visible to the family.
- Family map by choiceThe family map is off by default, and each person chooses whether to share their location.
- Stored in SingaporeDatabase, sign-in and storage are hosted in the Singapore region, under Malaysia's Personal Data Protection Act 2010.
- No money on TVThe TV board never shows an RM balance, the diary, notes or health.
How do I delete my account in the app?
Open the More tab and tap Account, or tap your profile card at the top.
Scroll down and tap the red Delete account, under Sign out.
Read the Delete your account? dialog. If you are an owner, every family you own and its history is deleted for every member. If you are a member, family history stays without your name.
Tap Delete account to confirm. You are signed out straight away.
An owner who has another parent in the family must Transfer ownership first. Kid profiles have no account, so there is no Delete account button for a child.
How do I transfer ownership or delete the family?
Open the More tab, Family settings, Family.
To hand the family to another parent, tap Transfer ownership under Danger zone, pick that parent, confirm your password and tap Transfer ownership.
To keep a copy first, tap Export family data under Privacy and data, then Prepare export and Share the export.
To delete the family, tap Delete family under Privacy and data, type the family name in Type the family name to confirm, confirm your password, and tap Delete family forever.
Not the owner and only want to leave? Tap Leave family at the bottom of the More tab. Your points history stays with the family.
How do I delete my account without the app?
If the app is gone or the phone is lost, open the delete account and data page. Email privacy@urusfamily.com from your registered email address, with your family name and whether you are the owner. Email requests are completed within 30 days, in line with PDPA 2010. Full details of what is kept are in the privacy notice.
Questions
Can a deleted UrusFamily account be restored?
No. Deleting in the app happens at once and cannot be undone. Data leaves the main database straight away, and backups within 30 days.
What happens to family history when a member deletes their account?
If the member is not the owner, family history stays without their name. If the owner deletes their account, every family they own and all its history is deleted for every member.
Can I get a copy of our family data?
Yes. A parent opens Family settings, Family, Privacy and data, and taps Export family data. The JSON copy covers members, chores, points, goals, wallet, notes and calendar. PINs and passwords are never exported.
Does the UrusFamily app have ads?
No. The app has no ads and children's screens have no outside links. Family data is never sold or used for advertising.
Try these steps in the app
UrusFamily is free during the launch period, on iPhone, iPad and Android.
